Jumpzylla Basic Warranty

We stand behind the quality of every Jumpzylla trampoline. This warranty explains what’s covered, what’s not, and how to request service if needed.

---

✅ What's Covered

All Jumpzylla products are covered by a 2-Year Limited Warranty and Service Agreement from the date of purchase.

This warranty includes:

• Replacement parts for damaged or defective components
• Access to product support and documentation updates
• Product improvements (if available) in case of manufacturing defects
• Coverage for items purchased directly from Jumpzylla or through authorized selling channels

---

🛠️ How to Get Service

To request service:

1. Contact us using the details provided in your product manual or at [e-mail]
2. Be prepared to provide:
   • Proof of purchase
   • Photos or videos showing the defect
   • Your order number and contact information

All warranty claims must be pre-approved by our support team before any replacements, returns, or refunds are processed.

---

📅 Terms of the Agreement

• Your warranty coverage starts on the day of purchase and lasts 24 months.
• If you purchased an Extended Warranty, that additional coverage will begin once the original term ends.
• Each agreement applies to the original owner and product only, unless transferred with our approval.

---

🔧 Limitations & Exclusions

The warranty does not cover the following:

• Products returned without reliable proof of damage or purchase
• Setup, installation, or product assembly assistance
• Items that were modified without approval from a certified Jumpzylla technician
• Issues caused by:
  • Neglect, misuse, or improper use
  • Improper installation or environment
  • Acts of nature (wind, lightning, snow, rain, etc.)
  • Commercial or rental use
  • Normal wear and tear
• Injuries or damages resulting from failure to follow product safety instructions

🔎 Note: Missing manuals do not void your warranty. You are responsible for reviewing safety and setup instructions, which are available online or by request.

---

📦 Returns & Refunds Under Warranty

• Products must be returned in their original box.
  If the box is damaged on arrival, notify us immediately and include photos.
• At our discretion, we may offer:
  • Full replacement
  • Partial replacement
  • Partial or full refund
• Prepaid return labels will only be issued if your product qualifies under warranty replacement. We do not cover return shipping for:
  • Unwanted or incorrectly ordered items
  • Items damaged by the customer
  • Damage caused by natural disasters
• Refunds are issued only to the original payment method, and are typically processed within 5–10 business days once your return is approved and received.

---

📬 Contact Us

For any warranty claims or questions, please contact:

📧 Email: [e-mail]
📞 Phone: [phone]
🌐 Support: jumpzylla.com/customer-support

To purchase or review your extended warranty options, visit:
👉 https://jumpzylla.com